Job Description
Launch your career with InnovateTech Solutions! We're seeking passionate entry-level talent to join our dynamic team in Detroit. This flexible part-time role offers hands-on experience in customer service, tech support, and collaborative problem-solving in a fast-paced startup environment. Perfect for students or career changers looking to build foundational skills while contributing to cutting-edge projects.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues and provide clear solutions to clients
- Document interactions and maintain accurate records in CRM systems
- Collaborate with senior team members to resolve complex cases
- Continuously update product knowledge through training modules
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic proficiency with Microsoft Office and Google Workspace
- Strong verbal communication and active listening skills
- Ability to learn new technologies quickly with minimal supervision
- Customer service mindset with patience and empathy
- Flexible schedule availability including weekend shifts