Job Description
Join our dynamic team at Dallas Retail Solutions as a Part-Time Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our clients while launching their careers in customer relations. This flexible role offers growth opportunities and a supportive environment where your passion for helping others shines. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture focused on professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales team to resolve customer concerns and build loyalty
- Update CRM systems with detailed interaction notes and customer feedback
- Assist with inventory management and store operations as needed
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication skills and active listening abilities
- Basic proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Valid Texas driver's license (if local travel needed)