Job Description
Join the Apex Team as a Night Shift Support Specialist!
Are you looking for a stable part-time role with evening hours in the heart of North Carolina? Apex Logistics Solutions is seeking a dedicated and detail-oriented Customer Support Associate to join our evening roster. We pride ourselves on delivering top-tier service to our partners, and we need someone who thrives in a fast-paced environment to help us maintain that standard.
As a night shift employee, you will play a crucial role in ensuring our logistics operations run smoothly while our team rests. We offer a competitive wage, a modern hybrid work environment, and a culture that values work-life balance.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone and email during evening hours, ensuring 100% customer satisfaction.
- Issue Management: Log and track support tickets in our CRM system and follow up to ensure resolution.
- Data Entry: Maintain accurate records of customer interactions and service requests.
- Operational Support: Collaborate with day-shift staff to ensure seamless handovers and operational continuity.
- Feedback Collection: Gather customer feedback to help improve our evening service protocols.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Minimum 1 year of customer service or administrative experience.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM), Monday through Friday.
- Skills: Strong written and verbal communication skills; proficient in Microsoft Office Suite.
- Work Style: Self-motivated individual with a problem-solving mindset and the ability to work independently.