Job Description
Join our dynamic team as an Evening Customer Service Specialist in San Jose! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture. This role is perfect for students, parents, or anyone seeking a rewarding part-time opportunity with growth potential.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive paid training
- Employee discounts on company products
- Health and wellness benefits (part-time eligible)
- Clear career advancement path
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and provide product support
- Process orders and maintain accurate customer records
- Collaborate with day team for seamless service continuity
- Identify upsell opportunities and meet performance metrics
- Document interactions and maintain quality standards
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Proficiency with CRM software and MS Office Suite
- Evening/weekend availability (4:00 PM - 10:00 PM shifts)
- Passion for delivering exceptional customer experiences