Job Description
Are you looking for a rewarding evening part-time job in Jacksonville, FL that offers flexibility and growth? Apex Support Solutions is seeking dedicated professionals to join our dynamic support team. We pride ourselves on delivering exceptional service to our clients, and we need individuals who can bring energy and problem-solving skills to our evening shifts.
In this role, you will be the voice of our brand, assisting customers with inquiries, troubleshooting issues, and ensuring a seamless experience. We offer a competitive pay rate, paid training, and a supportive work environment.
Responsibilities
- Customer Interaction: Respond to incoming calls, emails, and chat inquiries during evening hours with a professional and empathetic tone.
- Issue Resolution: Diagnose customer problems and provide effective solutions or escalate complex issues to senior support staff.
- Record Keeping: Maintain accurate and detailed logs of all customer interactions and transactions in our CRM system.
- Feedback Analysis: Gather customer feedback and share insights with the management team to help improve service quality.
- Process Improvement: Assist in identifying workflow bottlenecks and suggest improvements for the evening support team.
Qualifications
- Education: High school diploma or GED required; Associate degree preferred.
- Experience: Previous customer service or call center experience is a plus, but we provide comprehensive training for the right candidate.
- Skills: Strong verbal communication skills and the ability to type quickly and accurately.
- Availability: Must be available to work evenings, weekends, and holidays as required.
- Reliability: Punctual and dependable attendance is essential for this role.