Job Description
Join our dynamic team as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during evening hours while maintaining work-life balance. This flexible role offers competitive pay and growth opportunities within a supportive environment.
Global Solutions Inc. values diversity and innovation, providing comprehensive training and a collaborative workplace culture. Perfect for students, parents, or career-changers seeking meaningful part-time work in Philadelphia.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues with patience and precision using our proprietary systems
- Document interactions accurately in CRM databases for quality assurance
- Collaborate with day-team colleagues for seamless service continuity
- Identify upsell opportunities while maintaining customer-centric approach
- Adhere to strict data security protocols and HIPAA compliance
- Participate in weekly team training sessions for skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and conflict resolution abilities
- Strong typing skills (50+ WPM) and multitasking aptitude
- Available 3-5 evenings weekly (4:00 PM - 10:00 PM)
- Ability to work independently with minimal supervision
- Positive attitude and commitment to service excellence