Job Description
Are you searching for rewarding evening part time jobs in Phoenix, AZ? Phoenix Tech Solutions is looking for a dedicated Customer Support Representative to join our high-energy team. We pride ourselves on a culture that values work-life balance, offering flexible shifts that accommodate your schedule. If you are an excellent communicator looking for a role that offers stability and growth, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved with speed and empathy. We offer a hybrid work environment and a comprehensive benefits package for eligible employees.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during evening shifts.
- Resolve complex customer inquiries and technical issues efficiently with a focus on first-contact resolution.
- Document all interactions and account details accurately in our CRM system.
- Collaborate with the technical team to escalate and resolve product bugs.
- Maintain a high level of product knowledge to assist customers effectively.
- Identify opportunities to upsell or cross-sell our services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in customer support or a related field.
- Ability to work evening shifts, including weekends and holidays.
- Proficient in Microsoft Office Suite and Google Workspace.
- Strong problem-solving skills and a patient, empathetic demeanor.
- Fluent in English (both written and verbal).