Job Description
Are you a night owl looking for a high-impact career in Raleigh, NC? Apex Digital Solutions is expanding our support team and is seeking a Night Shift Customer Success Specialist to join our elite workforce. We are looking for individuals who thrive in a fast-paced environment and can provide world-class service during our evening peak hours.
As a Night Shift Specialist, you will be the voice of our brand after hours. You will manage high volumes of client inquiries, resolve technical issues, and ensure our customers remain satisfied while our office is closed. This is a fantastic opportunity for someone who prefers the quiet of the evening and wants to make a tangible difference in a growing company.
Responsibilities
- Deliver premium technical support and account management via chat, email, and phone from 6:00 PM to 2:00 AM EST.
- Resolve complex customer escalations with a focus on empathy and problem-solving.
- Monitor system alerts and troubleshoot technical glitches in real-time.
- Maintain accurate, up-to-date records of all customer interactions in our CRM.
- Collaborate with the Day Shift team to ensure seamless workflow continuity.
Qualifications
- Minimum of 1 year of experience in customer service or technical support.
- Strong written and verbal communication skills with a professional demeanor.
- Ability to work independently and maintain high productivity levels during night shifts.
- Proficiency with computer systems and basic troubleshooting software.
- High school diploma or GED required; Associate’s degree preferred.