Job Description
Join Omaha's premier customer service team and launch your career with flexible evening hours! We're seeking enthusiastic Evening Customer Service Associates to deliver exceptional experiences while working in a modern, supportive environment. Enjoy competitive pay, free parking, and opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance. Apply today and become part of Omaha's thriving service industry!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and troubleshoot technical concerns efficiently
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer relationships through empathetic communication
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication skills with clear articulation
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings until 11 PM)
- Basic typing speed of 40+ WPM
- Positive attitude and problem-solving mindset