Job Description
Are you looking for a rewarding career in Jacksonville, FL, that offers the flexibility you need to maintain a healthy work-life balance? We are currently seeking a dedicated Full-Time Evening Customer Service Representative to join our dynamic team. In this pivotal role, you will be the voice of our brand, ensuring our clients receive exceptional support during critical hours.
At Apex Support Solutions, we pride ourselves on our customer-centric culture and commitment to employee growth. Whether you are an experienced professional or looking to start your career, we offer comprehensive training and a supportive environment to help you thrive.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Focus on evening shifts that fit your lifestyle.
- Benefits Package: Health, dental, and vision insurance available.
- Professional Development: Ongoing training and clear pathways for advancement.
Responsibilities
- Manage and resolve a high volume of inbound and outbound customer inquiries via phone, email, and chat with patience and professionalism.
- Assist customers with product information, troubleshooting, and order status updates to ensure satisfaction.
- Document all customer interactions and issues accurately in the CRM system for future reference.
- Collaborate with the team to identify and resolve recurring customer pain points and process improvements.
- Adhere to all company policies, procedures, and quality assurance standards during every interaction.
- Uphold a positive and empathetic demeanor, even during high-pressure situations.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but not required for the right candidate.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to type 35+ WPM and navigate multiple computer systems simultaneously.
- Reliable internet connection and a dedicated home office space if working remotely.
- Must be available to work evening shifts, including weekends, as required by business needs.