Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Support Solutions is looking for a talented Evening Customer Support Specialist to join our dynamic team in Oklahoma City.
We are committed to providing exceptional service to our clients, and we need reliable individuals to join our evening shift roster. Whether you are looking for a steady full-time position or a flexible part-time opportunity, we offer a competitive benefits package and a supportive work environment.
Why Apply?
- Competitive Pay: Earn $18-$22/hour depending on experience.
- Evening Shifts: Enjoy a predictable schedule with evening availability.
- Benefits: Health, dental, and vision insurance for full-time employees.
- Growth: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex technical issues and customer complaints with patience and professionalism.
- Document all interactions and resolutions accurately in the CRM database.
- Collaborate with the technical team to escalate and resolve product-related issues.
- Provide product training and guidance to customers to ensure product satisfaction.
- Maintain a positive and professional demeanor while working independently during night shifts.
- Identify opportunities to upsell or cross-sell services to meet team targets.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or technical support is preferred.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Proven ability to multitask and handle stress effectively in a fast-paced environment.