Job Description
Join our dynamic team at Louisville Community Services and make a meaningful impact in your community! We're seeking passionate Evening Customer Service Specialists to support our growing operations. Enjoy flexible evening schedules, competitive compensation, and a supportive work environment that values your contributions. Perfect for students, parents, or anyone seeking work-life balance. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues and provide accurate information about community programs
- Maintain detailed case notes in our CRM system with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives for enhanced efficiency
- Support evening community outreach events twice monthly
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal and written communication skills
- Proficient in CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexible availability between 4 PM - 11 PM, including weekends
- Strong problem-solving abilities and empathy-driven mindset