Job Description
Are you looking for evening work in the heart of Miami?
Apex Hospitality Solutions is currently seeking a dedicated Night Shift Customer Service Representative to join our dynamic team. We are a leader in the hospitality and service industry, and we are looking for motivated individuals who thrive in a fast-paced environment and want to build a career with us.
In this role, you will serve as the primary point of contact for our clients during evening hours. You will resolve inquiries, process orders, and ensure our customers have a seamless experience. If you value professional growth, competitive pay, and a supportive team culture, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Evening Schedule: Enjoy a work-life balance with evening shifts (e.g., 5:00 PM - 2:00 AM).
- Professional Growth: Clear pathways to management and specialized roles.
- Modern Environment: Work in a state-of-the-art facility in Downtown Miami.
Responsibilities
- Manage a high volume of incoming customer calls, emails, and chat inquiries during evening shifts.
- Resolve complex customer issues with patience, empathy, and adherence to company protocols.
- Accurately document all customer interactions and transaction details in the CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Identify and escalate potential product or service improvements to the management team.
- Conduct quality assurance checks on calls and communications to maintain high standards.
- Assist in training new hires on evening shift procedures and software tools.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, hospitality, or sales (1+ years preferred).
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work independently and maintain focus during night shifts.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be legally authorized to work in the United States.