Job Description
Are you searching for a stable, rewarding career in Los Angeles with flexible evening hours? Apex Digital Solutions is currently seeking dedicated Customer Support Specialists to join our elite team.
We pride ourselves on delivering exceptional service to our clients and are looking for individuals who thrive in a dynamic, fast-paced environment. Whether you are an experienced professional or looking to kickstart your career, we offer comprehensive training, a supportive culture, and a clear path for advancement.
Why join us?
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive benefits package (Medical, Dental, Vision)
- Professional development and career growth opportunities
- Modern office environment in the heart of Downtown LA
Responsibilities
- Manage a high volume of inbound customer inquiries via phone and email during evening shifts (4:00 PM - 12:00 AM).
- Resolve complex technical and account-related issues while maintaining a calm, professional demeanor.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the technical team to escalate and resolve escalations efficiently.
- Proactively identify opportunities to improve the customer experience and service processes.
- Conduct product training sessions for new team members during onboarding.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or support (minimum 1 year preferred).
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently and stay focused during quiet periods.
- Reliable transportation and flexibility to work rotating evening shifts.