Job Description
Are you looking for a rewarding career in Memphis, TN with flexible evening hours? Memphis Support Solutions is seeking a dedicated and empathetic Customer Service Specialist to join our dynamic team. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
In this role, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring an exceptional customer experience during our evening shift. If you are a self-starter with excellent communication skills, we want to hear from you.
Why Join Us?
- Competitive pay ranging from $18.00 - $24.00/hr.
- Full-time employment with a stable schedule.
- Health, dental, and vision insurance available.
- Professional development and growth opportunities.
- Employee discounts and referral bonuses.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails during evening shifts.
- Resolve customer complaints and inquiries with patience and professionalism.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Provide product and service information to clients to ensure they understand our offerings.
- Escalate complex issues to the appropriate department efficiently.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, call center, or retail.
- Strong verbal and written communication skills.
- Ability to work evenings, nights, or rotating shifts as required.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask in a fast-paced environment while maintaining a positive attitude.