Job Description
Welcome to NexGen Support Solutions, where we redefine the evening shift experience. We are currently seeking a Part-Time Evening Customer Support Associate to join our dynamic team in Charlotte, NC. This is an excellent opportunity for individuals seeking a flexible schedule that works with their lifestyle while offering competitive pay and a supportive work environment.
In this role, you will serve as the voice of our brand, assisting our valued clients with inquiries, technical issues, and account management during our peak evening hours. We pride ourselves on a modern, remote-first culture that values work-life balance and professional growth.
Why Join Us?
- Flexible Scheduling: Enjoy the freedom of evening shifts (4:00 PM - 12:00 AM).
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Tools: Work with cutting-edge CRM software and remote-friendly infrastructure.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage High-Volume Inquiries: Handle a steady stream of customer calls, emails, and chat messages during evening shifts with a focus on accuracy and speed.
- Resolve Complex Issues: Diagnose and troubleshoot customer problems using established technical procedures and documentation.
- Document Interactions: Maintain accurate, up-to-date records of all customer interactions and resolutions in our CRM system.
- Collaborate with Teams: Work closely with the day-shift support team to ensure seamless service continuity.
- Upsell & Cross-Sell: Identify opportunities to introduce additional services or products that align with the customer's needs.
- Adhere to Policies: Ensure all support activities comply with company compliance and data security standards.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service, technical support, or call center operations.
- Availability: Must be available to work evening shifts, including weekends and holidays as required.
- Communication: Exceptional verbal and written communication skills with a professional and empathetic tone.
- Technical Proficiency: Comfortable using computers, email platforms, and basic CRM software.
- Problem Solving: Strong ability to think critically and troubleshoot issues independently.