Job Description
Join Fort Worth Solutions and become part of our dynamic customer service team! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support to our clients. Enjoy flexible evening shifts (5 PM - 10 PM, 3-4 days/week) with immediate weekly pay and a supportive work environment. Perfect for students, parents, or anyone seeking supplemental income. No weekends required! Apply today and start earning tomorrow.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics while maintaining service quality standards
- Participate in ongoing product training to stay updated
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6 months+ customer service or call center experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with Windows OS
- Reliable transportation to our Fort Worth location
- Availability for 15-25 hours/week (evenings only)