Job Description
Join our dynamic team as an Evening Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional support during evening hours. This role offers flexible scheduling, competitive pay, and the opportunity to make a real impact in our Milwaukee community. Perfect for students, parents, or anyone seeking a rewarding part-time position with growth potential. Apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve service issues with empathy and efficiency, ensuring customer satisfaction
- Update and maintain accurate customer records in our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Process transactions and assist with basic account management tasks
- Contribute to continuous improvement of service protocols
- Uphold company standards for professionalism and data security
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask and prioritize in a fast-paced environment
- Basic proficiency with CRM software and Microsoft Office Suite
- Availability for evening shifts (typically 4 PM - 10 PM)
- Positive attitude with problem-solving mindset
- Reliable transportation to our downtown Milwaukee location