Job Description
Join our dynamic team at Sunrise Solutions Inc. as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. This flexible part-time role is perfect for students, night owls, or professionals seeking supplemental income in Albuquerque. Enjoy competitive pay, a supportive work environment, and opportunities for advancement. If you're passionate about helping others and thrive in fast-paced settings, apply now!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Resolve technical issues and provide product support with empathy and efficiency
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet/exceed performance metrics including resolution rates and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong problem-solving abilities and conflict resolution skills
- Proficient in Microsoft Office Suite and CRM software
- Excellent verbal/written communication skills in English
- Ability to multitask in high-pressure situations
- Reliable transportation and evening schedule flexibility