Job Description
Join our award-winning team at Nashville Community Services and build a flexible career with evening hours! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences during our busiest evening operations. Whether you're looking for supplemental income or a full-time career path, we offer competitive pay, comprehensive training, and growth opportunities. Full-time positions available for high-performing candidates seeking expanded responsibilities.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Flexible scheduling including evenings, weekends, and holidays
- Comprehensive paid training and ongoing professional development
- Health benefits for full-time roles after 90 days
- Positive, team-oriented work environment
Responsibilities
- Deliver outstanding customer service during evening hours via phone, email, and in-person
- Process transactions accurately and efficiently using our POS system
- Resolve customer inquiries and complaints with empathy and professionalism
- Collaborate with day-shift teams for seamless service continuity
- Maintain organized documentation and daily reporting
- Support inventory management and store operations during evening shifts
- Adhere to all safety protocols and company standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays consistently
- Proficient with technology and point-of-sale systems
- Valid driver's license with reliable transportation
- Flexible availability including nights and weekends
- Positive attitude with problem-solving mindset