Job Description
Join SunCoast Solutions as an Evening Customer Service Specialist and become the voice of our growing brand! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, flexible scheduling, and a vibrant team environment while helping customers across the Tampa Bay area. Full-time positions also available for high performers seeking career growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with daytime teams for seamless customer experience
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and technical aptitude
- Exceptional verbal/written communication abilities
- Available for flexible evening shifts (3-11 PM)
- Proficiency with CRM software (Salesforce experience a plus)
- Positive attitude and problem-solving mindset