Job Description
Join Sunshine Solutions Group as a part-time Entry-Level Customer Service Specialist and launch your career in Florida's thriving business hub! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy flexible hours, comprehensive training, and a collaborative team environment in Orlando's vibrant downtown. Perfect for students and recent graduates looking to gain valuable experience while maintaining work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests accurately using our CRM system
- Collaborate with team to resolve complex issues and improve customer satisfaction
- Maintain detailed records of interactions and document resolution steps
- Identify opportunities to enhance customer experience through proactive communication
- Participate in weekly training sessions to expand product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- 0-2 years of customer service or retail experience preferred
- Strong written and verbal communication skills in English
- Proficiency with basic computer applications and CRM software
- Ability to work 20-25 hours per week, including weekends
- Excellent problem-solving abilities and attention to detail
- Positive attitude and willingness to learn new technologies