Job Description
Join Louisville Community Services as a Part-Time Entry-Level Customer Service Associate and kickstart your career in a supportive environment! We're seeking enthusiastic individuals to deliver exceptional service while gaining valuable professional experience. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in our dynamic Louisville team.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product/service concerns efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities and promote community programs
- Document interactions and follow up on unresolved cases
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and data entry skills
- Strong verbal communication and active listening abilities
- Problem-solving mindset with attention to detail
- Ability to work independently and in team settings
- Flexible availability including evenings/weekends
- Customer service experience preferred but not required
- Positive attitude and commitment to community values