Job Description
Are you looking for a rewarding career with flexible evening and night shifts in the heart of Seattle?
Pacific Northwest Tech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring seamless service during off-peak hours. We pride ourselves on a collaborative culture, competitive benefits, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Competitive Pay: Hourly wage with shift differentials for night work.
- Work-Life Balance: Stable full-time schedule with no weekend rotation.
- Growth Opportunities: Clear pathways for career advancement within the company.
We are looking for individuals who thrive in a fast-paced environment and possess a passion for helping others.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat during evening and night shifts.
- Diagnose technical issues and provide step-by-step solutions to end-users.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Escalate complex issues to the appropriate technical teams while ensuring the customer feels supported.
- Collaborate with the day shift team to ensure seamless handover of ongoing support tickets.
- Stay updated on product knowledge and system updates to provide accurate assistance.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service, technical support, or a related field.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to work independently and manage time effectively during night shifts.
- Basic troubleshooting skills for computers, software, and network connectivity.
- Reliable transportation and punctuality are mandatory.