Job Description
Join Coastal Connect Solutions, Virginia Beach's premier customer experience provider, and become part of our dynamic evening team! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. Whether you're seeking supplemental income or a full-time career, we offer flexible schedules with competitive compensation and growth opportunities. Enjoy a modern work environment with comprehensive training and benefits package including health insurance, retirement plans, and employee discounts. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics including CSAT, AHT, and first-call resolution
- Proactively identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or retail setting
- Strong problem-solving skills with ability to de-escalate situations
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office Suite
- Excellent verbal/written communication with clear articulation
- Availability for flexible evening/weekend shifts (minimum 20 hrs/week)
- Ability to multitask in fast-paced environment
- Positive attitude and commitment to exceptional service