Job Description
Join MetroHub Solutions as a Part-Time Evening Customer Experience Specialist and become the cornerstone of our client satisfaction journey! We're seeking dynamic individuals to deliver exceptional service during our peak evening hours (4 PM - 11 PM). This role offers flexible scheduling, competitive compensation, and opportunities for advancement within our rapidly growing Atlanta-based tech firm. Enjoy a modern workspace with remote flexibility, comprehensive training, and a culture that values work-life balance. Perfect for students, professionals, or anyone seeking meaningful part-time evening employment in Atlanta's vibrant tech sector.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and provide product support for our flagship SaaS platform
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Identify process improvement opportunities to enhance customer satisfaction
- Maintain detailed knowledge of product updates and service protocols
- Support weekend rotational shifts as needed for coverage
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or tech support experience
- Exceptional communication skills with clear articulation
- Proficiency with CRM software and troubleshooting tools
- Strong problem-solving abilities under pressure
- Availability for evening shifts (4 PM - 11 PM) including weekends
- Basic technical aptitude with willingness to learn complex systems
- Positive attitude and patience when handling challenging customer situations