Job Description
Join TechFlow Solutions as an Evening Customer Service Associate and become the backbone of our client satisfaction team! We're seeking energetic professionals to deliver exceptional service during our peak evening hours. This hybrid role combines remote flexibility with in-office collaboration at our modern San Jose hub. Enjoy competitive pay, comprehensive training, and a dynamic work culture that values work-life balance. Perfect for students, career switchers, or those seeking supplemental income with growth potential.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible schedule availability (evenings, weekends)
- Basic technical troubleshooting knowledge