Job Description
Join Capital Connect Solutions as an Evening Customer Service Specialist and become the voice of excellence for our clients in Washington DC. This role offers flexible evening hours (4 PM - 10 PM) with competitive pay and growth opportunities. We're seeking passionate individuals who thrive in fast-paced environments and want to make a meaningful impact.
As a key member of our support team, you'll handle inbound inquiries, resolve issues with professionalism, and contribute to our award-winning customer experience. Enjoy a modern workspace in the heart of DC, comprehensive training, and a culture that values work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using proprietary CRM systems and escalation protocols
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with cross-functional teams to address systemic customer concerns
- Meet/exceed monthly performance metrics including CSAT and resolution times
- Identify process improvement opportunities and provide actionable feedback
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with native-level English proficiency
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree preferred
- Reliable transportation to downtown DC location
- Availability for evening shifts including weekends as needed