Job Description
Join our dynamic team at Dallas Community Solutions where we're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences during our busiest hours. This flexible role offers both part-time and full-time opportunities with competitive pay and growth potential. Enjoy a modern, supportive work environment while making a meaningful impact in our community. Perfect for students, career changers, or those seeking work-life balance. Training provided, no experience necessary!
Responsibilities
- Provide outstanding customer service via phone, email, and in-person during evening hours (4 PM - 11 PM)
- Resolve customer inquiries efficiently while maintaining positive brand representation
- Process transactions accurately using our POS system and CRM software
- Collaborate with team members to ensure seamless operations during peak evening periods
- Assist with inventory management and store presentation standards
- Document customer feedback and contribute to service improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Availability to work evenings, weekends, and holidays consistently
- Strong communication skills with ability to remain calm under pressure
- Basic proficiency with technology (POS systems, smartphones)
- Positive attitude and team-oriented mindset
- Previous customer service experience preferred but not required
- Ability to stand/walk for extended periods during shifts