Job Description
Join Louisville Community Solutions as an Evening Customer Service Specialist and become the heart of our operations! We're seeking passionate individuals to serve our diverse clientele during evening hours (3 PM - 11 PM) with flexible scheduling options. This role offers both part-time and full-time opportunities with competitive pay and growth potential. Enjoy a supportive team environment, comprehensive training, and the chance to make a real impact in your community. Perfect for students, parents, and career changers seeking work-life balance!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person during evening hours
- Resolve client inquiries efficiently and maintain accurate documentation
- Process transactions and handle confidential information with discretion
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to continuous improvement of customer experience processes
- Support evening community outreach initiatives and special events
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or related experience
- Exceptional communication and conflict resolution skills
- Ability to work independently and prioritize tasks in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM systems
- Flexibility to work evenings, weekends, and holidays as needed
- Strong attention to detail and organizational abilities
- Valid driver's license and reliable transportation (for occasional off-site duties)