Job Description
Join Illinois Connect Solutions as an Evening Customer Service Specialist and become the cornerstone of our client satisfaction efforts! We're seeking passionate individuals to deliver exceptional support during our high-traffic evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for career advancement within our dynamic team. Enjoy a modern work environment with comprehensive training and ongoing development support.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and account-related issues with efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain service level metrics and customer satisfaction targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with clear articulation
- Proficiency with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Flexibility to work evenings (4 PM - 12 PM) and weekends