Job Description
Join our dynamic team at Urban Solutions DC as an Evening Customer Service Specialist and become the cornerstone of our client satisfaction initiatives! We're seeking enthusiastic individuals to deliver exceptional service during our peak evening hours (4 PM - 10 PM). This role offers flexible scheduling, competitive compensation, and the opportunity to grow within a forward-thinking organization. Enjoy a modern downtown workspace with free parking and complimentary evening meals. Perfect for students, career changers, or anyone seeking a rewarding part-time opportunity in the heart of DC.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues while maintaining a positive customer experience
- Process transactions accurately and maintain detailed documentation
- Collaborate with cross-functional teams to resolve complex customer concerns
- Contribute to continuous improvement of service protocols and workflows
- Adhere to all security protocols and customer data protection standards
- Participate in bi-weekly evening training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in high-contact environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively in fast-paced evening setting
- Strong problem-solving abilities with customer-centric approach
- Flexibility to work weekends and holidays as needed
- Must pass background check and drug screening