Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the voice of our brand during peak hours! We're urgently hiring motivated individuals to deliver exceptional customer experiences in a fast-paced retail environment. Enjoy flexible evening shifts (4 PM - 10 PM), competitive pay, and a supportive workplace culture. Perfect for students, parents, or anyone seeking work-life balance. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Maintain detailed transaction logs
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software
- Exceptional communication abilities
- Ability to multitask in high-pressure situations
- Available 4-5 evenings per week (minimum 20 hours)