Job Description
Join our dynamic team as an Evening Customer Service Specialist and make an immediate impact! Louisville Connect Solutions is seeking passionate individuals to deliver exceptional customer experiences during evening hours (4 PM - 10 PM). This is a perfect opportunity for students, parents, or anyone seeking flexible evening work with rapid onboarding. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued from day one. Immediate openings available – apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with support teams to escalate complex issues for resolution
- Meet/exceed quality metrics including first-contact resolution and customer satisfaction scores
- Adhere to company policies and compliance standards during all interactions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution aptitude
- Comfortable working with multiple software systems simultaneously
- Ability to thrive in fast-paced environments with minimal supervision
- Reliable transportation and evening shift availability required