Job Description
Join our dynamic team at CityScape Solutions as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences during our peak evening hours. This immediate hire opportunity offers flexible scheduling competitive compensation and a vibrant work environment. Perfect for students or professionals seeking supplemental income with no weekend commitments.
Responsibilities
- Handle inbound/outbound customer inquiries via phone email and live chat
- Process transactions and resolve billing discrepancies
- Update customer databases with accurate information
- Collaborate with cross-functional teams to resolve escalations
- Maintain detailed documentation of interactions
- Adhere to company protocols for data security
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g. Salesforce Zendesk)
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown San Antonio location
- Evening availability (3:00 PM - 11:00 PM) mandatory