Job Description
Join Raleigh Connect Solutions as an Evening Customer Service Specialist and be the voice of our brand during our peak hours! We're seeking energetic professionals to deliver exceptional customer experiences in a fast-paced environment. This immediate hire position offers flexible evening shifts with competitive pay and growth opportunities. If you're passionate about problem-solving and thrive in dynamic settings, apply today to start your career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Resolve billing and account issues efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with support teams to escalate complex technical issues
- Document customer interactions in our database for continuity
- Meet key performance metrics for response time and resolution
- Contribute to team training initiatives and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or tech support
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask and prioritize in high-pressure situations
- Flexible schedule availability including evenings (3 PM - 11 PM)
- Strong problem-solving aptitude and conflict resolution abilities