Job Description
Join our dynamic team at NexGen Solutions as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. This flexible role offers competitive compensation, growth opportunities, and a collaborative environment perfect for students, parents, or career changers seeking work-life balance. Full-time pathways available for high performers.
Our Columbus headquarters offers modern amenities, free parking, and a supportive culture focused on employee development. Enjoy evening shifts while making a meaningful impact on our clients' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve technical issues and product questions with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives for evening operations
Qualifications
- High school diploma or equivalent; associate/bachelor's preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving abilities
- Ability to multitask in fast-paced evening environment
- Reliable transportation for evening shift coverage
- Flexibility to work weekends and holidays as needed
- Positive attitude with commitment to continuous learning