Job Description
Join our vibrant team at Coastal Connect Solutions and become the voice of our evening operations! We're seeking dynamic individuals to provide exceptional customer support during our peak evening hours. This role offers flexible scheduling competitive compensation and opportunities for advancement. If you thrive in fast-paced environments and enjoy helping others, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone email and chat during evening shifts
- Resolve technical issues and product concerns with patience and expertise
- Document interactions accurately in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvement initiatives
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Basic proficiency with CRM software and Microsoft Office
- Flexible schedule availability including weekends
- Problem-solving mindset with attention to detail
- Reliable transportation to our Long Beach facility