Job Description
Join our dynamic team at Miami Hospitality Group and become the face of exceptional guest experiences! We're seeking energetic Evening Part-Time Customer Service Associates to deliver outstanding service during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Miami's bustling downtown. Perfect for students, professionals, and anyone seeking a rewarding evening role with growth opportunities.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Process reservations, bookings, and payment transactions accurately
- Resolve guest inquiries and complaints with professionalism and efficiency
- Collaborate with team members to ensure seamless evening operations
- Maintain detailed records of customer interactions and feedback
- Uphold brand standards and cleanliness protocols throughout shifts
- Assist with inventory management and basic administrative tasks
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings (4 PM - 12 PM) and weekends
- Proficiency with basic computer systems and POS software
- Excellent problem-solving and multitasking abilities
- Positive attitude and commitment to teamwork
- Must be authorized to work in the United States