Job Description
Transform your evenings into rewarding work with Bluegrass Solutions Group! We're seeking passionate Evening Customer Service Specialists to join our award-winning team in Louisville, KY. Enjoy flexible scheduling (evening shifts), competitive pay, and opportunities for career growth. Full-time positions also available for high performers.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive training program
- Health benefits for full-time roles
- Professional development opportunities
- Positive, collaborative team culture
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues and provide tailored solutions
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and resolution
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and Microsoft Office
- Ability to work flexible evening shifts (4 PM - 12 AM)
- Positive attitude and resilience under pressure