Job Description
Join Coastal Connect Solutions as an Evening Customer Service Specialist and become the voice of our brand! We're seeking dynamic individuals to deliver exceptional customer experiences during our peak evening hours. Whether you're looking for part-time flexibility or full-time career growth, this role offers competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or professionals seeking evening schedules. Enjoy a modern downtown Jacksonville workspace with free parking and flexible scheduling options.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications during evening shifts
- Resolve billing inquiries, technical issues, and product concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Document customer interactions and escalate unresolved issues appropriately
- Participate in ongoing product training to stay updated on services
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills with clear articulation
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office Suite
- Ability to work independently in a fast-paced, evening-focused environment
- Strong problem-solving abilities with a customer-first mindset
- Available to work flexible evening shifts (including weekends) as needed
- Passion for delivering outstanding customer experiences