Job Description
Join Houston's premier customer service team and transform evening hours into rewarding opportunities! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional support during high-demand evening shifts. Whether you're balancing studies, family, or other commitments, our flexible evening schedules accommodate your lifestyle while offering competitive compensation and growth potential. Full-time positions include comprehensive benefits, while part-time roles provide supplemental income with no weekends required.
Our supportive environment values work-life balance and professional development. Enjoy free parking, paid training, and a modern downtown workspace. Evening shifts (4 PM - 12 AM) ensure minimal commute conflicts and maximum productivity during prime hours. Apply today to start your journey with Houston's most customer-centric employer!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve billing, technical, and service issues with efficiency and empathy
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed performance metrics including response time and satisfaction scores
- Participate in ongoing product training to maintain expertise
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent; college students welcome
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Reliable evening availability (minimum 20 hrs/week part-time)
- Positive attitude and ability to thrive in fast-paced environments
- Bilingual (Spanish) candidates strongly preferred