Job Description
Join our dynamic team as an Evening Customer Service Specialist at Georgia Tech Solutions! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (4 PM - 12 PM). This role offers flexibility, competitive compensation, and growth opportunities within a cutting-edge tech environment. Ideal for students, parents, or professionals seeking supplemental income.
Our Atlanta-based company values work-life balance and provides comprehensive training. Enjoy modern facilities, collaborative teams, and the satisfaction of helping clients achieve their goals. Apply today to become part of Georgia's thriving tech community!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to escalate complex technical issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in tech/telecom
- Exceptional communication skills with clear articulation
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings (4 PM - 12 PM) and weekends
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge