Job Description
Join our dynamic team at Fresno Community Services and make a meaningful impact in your community! We're seeking passionate Evening Customer Service Specialists to support our growing operations during flexible evening hours. This role offers the perfect blend of work-life balance while delivering exceptional service to our diverse clientele. Whether you're looking for supplemental income or a long-term career path, we provide competitive pay, comprehensive training, and opportunities for advancement into full-time positions.
Our ideal candidates thrive in fast-paced environments and bring positive energy to every shift. Enjoy flexible scheduling options, including weekend availability, and become part of an organization committed to professional growth and community engagement.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions during evening hours
- Process transactions accurately and maintain detailed records in our CRM system
- Resolve client inquiries efficiently, ensuring satisfaction and retention
- Collaborate with day-shift teams to ensure seamless service continuity
- Uphold company standards for professionalism and confidentiality
- Contribute to continuous improvement of service protocols
- Support community outreach initiatives during evening events
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and manage multiple priorities
- Flexible availability including evenings, weekends, and holidays
- Valid California driver's license (if transportation required)
- Positive attitude with problem-solving mindset