Job Description
Join Urban Logistics Hub as an Evening Customer Service Specialist and enjoy flexible evening shifts with daily pay! We're seeking energetic individuals to support our fast-paced operations while maintaining exceptional service standards. This role offers immediate compensation and a dynamic team environment perfect for students or professionals seeking supplemental income.
Our Philadelphia facility operates from 4 PM to midnight, providing a convenient schedule for those balancing other commitments. With daily pay processing, you'll receive your earnings within 24 hours of each shift. We provide comprehensive training and a supportive atmosphere where your contributions are valued.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process orders and returns while maintaining accurate documentation
- Resolve customer concerns using empathetic communication
- Collaborate with warehouse teams to ensure timely order fulfillment
- Update customer records in our CRM system with precision
- Adhere to company policies and quality standards
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Reliable transportation to our downtown Philadelphia location
- Availability for evening shifts (4 PM - midnight)