Job Description
Are you a night owl looking for a rewarding career in Boston?
Boston Night Operations is seeking a dedicated Night Shift Customer Support Specialist to join our elite team. If you thrive in a calm, efficient environment and enjoy helping others, we want to hear from you.
Why Choose This Role?
- Flexible Scheduling: Enjoy your evenings and weekends off.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Equipment: Work with state-of-the-art technology in a quiet environment.
Responsibilities
- Manage a high volume of inbound and outbound calls during evening hours.
- Resolve customer inquiries, complaints, and technical issues with patience and professionalism.
- Document all interactions accurately and securely in the CRM system.
- Escalate complex issues to the appropriate team leads or supervisors promptly.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to improve customer satisfaction scores (CSAT).
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail preferred.
- Must be available to work evening shifts, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to remain calm and composed under pressure.