Job Description
Join our dynamic team at Coastal Breeze Solutions as a Night Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for students, parents, or anyone seeking a rewarding part-time career with growth opportunities. Apply today to become part of Virginia Beach's premier customer service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Reliable transportation and consistent attendance
- Ability to multitask in fast-paced environment
- Positive attitude and patience during high-volume periods