Job Description
Are you searching for flexible evening part time jobs in Washington DC? Capital Support Solutions is looking for a dedicated Night Shift Customer Support Specialist to join our high-performing team. If you prefer a quieter work environment and enjoy helping others from the comfort of your home, this is the perfect role for you.
We are seeking a reliable professional to handle customer inquiries during our after-hours window. You will play a crucial role in maintaining our reputation for excellence, ensuring that every client feels valued even when the sun goes down.
Why Join Us?
- Competitive hourly wage ($20 - $25/hr).
- Flexible scheduling for work-life balance.
- Remote-first culture with a focus on mental well-being.
- Opportunities for growth within the organization.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during designated evening shifts.
- Resolve customer issues efficiently while maintaining a calm and professional demeanor.
- Document all customer interactions and resolutions accurately in the internal CRM system.
- Escalate complex technical or billing issues to the appropriate night or morning support leads.
- Assist in the troubleshooting of basic account access and password recovery.
- Maintain a high standard of call quality and adherence to scripts.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is highly preferred.
- Must have a quiet workspace and a high-speed internet connection.
- Ability to work independently and manage time effectively during night hours.
- Strong verbal and written communication skills.
- Must be available to work a consistent shift (e.g., 4:00 PM - 12:00 AM).