Job Description
Are you a night owl looking for a rewarding career?
We are seeking dedicated and detail-oriented individuals to join our evening support team in Raleigh, NC. As a Night Shift Customer Service Representative, you will play a crucial role in ensuring our clients receive top-tier assistance during off-peak hours. This position offers a perfect balance of professional growth and flexibility for those who thrive in a night-time environment.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Flexible evening shifts allowing you to maintain a healthy work-life balance.
- Comprehensive training and career advancement opportunities.
- Modern, air-conditioned facility in the heart of the Triangle.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email during the evening shift.
- Resolve customer complaints and issues with patience, empathy, and a focus on solution-oriented support.
- Document all customer interactions and account details accurately in our CRM software.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Maintain a professional and positive demeanor while adhering to company call scripts and protocols.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High School Diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Ability to work efficiently in a fast-paced environment.
- Excellent written and verbal communication skills.
- Reliable transportation for night shift commutes is essential.
- Proficiency with Microsoft Office Suite and computer-based ticketing systems.