Job Description
Are you seeking evening part-time jobs in New Orleans that offer flexibility and competitive pay? Crescent City Support Services is currently hiring a dedicated Night Shift Customer Service Representative to join our dynamic team.
We are looking for individuals who thrive in a quiet environment and can provide exceptional support to our clients during the night hours. Enjoy a modern work environment, comprehensive training, and the opportunity to work in the heart of the Big Easy.
Why Join Us?
- Flexible Schedule: Work during the evening hours that suit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Tools: Work with the latest CRM software and technology.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone and email during the designated evening shift.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Input and update customer information accurately into the CRM database.
- Document all interactions and escalate complex issues to the appropriate department.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Reliable internet connection and a quiet workspace.
- Ability to work independently and maintain high focus during night hours.